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FAQ's
If you have questions regarding products in my store, or any store policies, I hope that you'll find your answer here. Please contact me if you can't find your answer here.
Payments:
I accept payments via major credit cards, PayPal, ApplePay, GooglePay, and checks. International checks (banks outside of the US) are not accepted.
Privacy Info:
Your privacy is extremely important to me. I will not share, rent or sell your personal information to anyone outside of Purple Daisies, LLC. Any personally identifiable information shared by you (our customer) with me (Purple Daisies, LLC) will only be used to fulfill orders, contact you about your order if we need to, or send you emails if you give us permission to do so.
User Accounts:
Q: Do you sell wholesale?
A: Yes, I wholesale all of Sharon Schamber's designs and products. Please visit our wholesale information page {here}.
Product FAQ's:
Q: The disc I purchased isn't "playing".
A: Please check to make sure the disc is a DVD, and not a CD. DVDs will play on any TV or computer DVD player. A CD is a pdf file, which can only be opened via your computer with a program like Adobe Reader. Click here for a free download of Adobe Reader.
Q: How do I use the freezer paper patterns that come with some CDs/DVDs?
A: The freezer paper patterns are meant to be used in several ways. You can use them with a light table to mark your practice piece or quilt top, or with any other marking technique you prefer. They can also be used as inspiration and/or as a guide as you quilt. Whether you mark with them or use them as reference, they are meant to support and help you with your quilting.
Q: The rubber on my Quilt Halo cracked, can I exchange it?
A: As long as it is a defect from manufacturing, we will exchange it. We have seen Quilt Halos where the crack is a direct result of use and occurs when the quilter bumps the Halo with the screw of the machine's foot. In these cases, we cannot accept a return. Please remember to pause your quilting when the Halo gets close to the foot, and move the Halo.
Q: How do I use Sharon's Applique Foundation?
A: Following Sharon's instructions in her Piece-by-Piece: Machine Applique book, or in one of her patterns will give you the best and most detailed instructions. For basic instructions see our Applique Info area.
Q: Can I use Sharon’s quilt designs on my own quilt or a customer’s quilt?
A: Yes, but... If you will be competing your quilt, in local and state competitions, please give credit to Sharon for the pattern and designs. As well, please give credit to Sharon for any designs used on a customer’s quilt. Sharon’s designs are copyrighted. If you, or your customer, intend to compete a quilt, that include any of Sharon's designs, in a regional, national or international quilt show, you must seek permission directly from Sharon Schamber.
Shipping:
Q: When can I expect my order to ship?
A: Orders ship within 3 business days of being placed, often even sooner. If there is an issue with your shipment, I will contact you via email.
Q: Who do you use as your shipping carrier?
A: All orders are shipped via USPS. Please be sure that your shipping addresses is USPS friendly.
Q: What are your shipping rates?
A: Shipping costs are based on real-time shipping rates, directly from USPS. Your shipping rate will be determined by the combined weight of the products in your order, and the shipping address. I do my very best to offer the best shipping rates possible.
Q: I live near you, can I pick up my order from you?
A: I don't offer a local pick up option, but you're welcome to contact me after you've placed your order and I'd be happy to make arrangements with you.
Returns:
Q: I'm not happy with what I ordered, can I return it?
A: I happily accept returns and issue refunds as long as the product is unused and unopened, or in the original packaging. Returns/Refunds are accepted for 30 days after purchase or confirmed delivery date.
Q: I opened the item, but I decided that it's not what I want. Can I return it?
A: In most cases, I can accept returns if an item has been opened. There are some exceptions, like if there are signs of use or if the original packaging has been damaged. Exceptions will be assessed on a case-by-case basis. Returns are accepted for 30 days after purchase or confirmed delivery date.
Q: Can I return a downloadable item for a refund?
A: Unfortunately, I cannot accept "returns" of downloadable items and issue a refund. The only exception is if you didn't download the item after purchasing. Returns are accepted for 30 days after purchase.
Downloadables:
Q: How do I download the digitized pattern that I purchased?
A: Products with a digital download will be delivered automatically to you, via email. A link to your download will be included in your purchase receipt as well as in your online account.
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